Privacy Policy

Data Controller – Edyta Zychowicz

Full Contact Detail - Available upon request

EAZy Balance is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data. We take reasonable care to comply with requirements of the General Data Protection Regulation 2018 (GDPR) with regards to the personal information you supply on this site.

This website is hosted on the Wix.com platform. Your data information may be stored through Wix.com data storage, databases and general Wix.com applications. They store your data on secure servers protected by a firewall. Any messages you send via the website are facilitated by Wix and Google, both of whom are GDPR compliant.

This website uses Cookies, collects personal data from you via web forms, email addresses you provide when you contact us with enquiries and send us your details. You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

​EAZy Balance will not share, sell, trade or rent your personal data to third parties.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you share. Therefore, any information you transmit to us, you do so at your own risk.

EAZy Balance reserves the right to change this Privacy Policy, and such changes become effective immediately upon posting to the website. By continuing to use the website, you agree and are deemed to accept any changes made to this Privacy Policy.

 

GDPR - General Data Protection Regulation

 

The Purpose of Processing Client Data

In order to provide professional reflexology/Reiki treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for reflexology/Reiki treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.

 

Lawful Basis for Holding and Using Client Information

The lawful basis under which I hold and use for information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the most appropriate treatment options and advice.

As I hold special category data (i.e. health related information), the ‘Additional Condition’ under which I hold and use this information, is for me to fulfill my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What Information I Hold and What I Do With It

In order to give professional reflexology/Reiki treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology/Reiki treatments and any advice I give as a result of your treatment. The information to be held is:

  • your contact details

  • medical history and other health-related information

  • treatment details and related notes

 

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for the following periods in line with the lawful basis listed above.

  • ‘claims occurring’ insurance- records to be kept for 7 years after last treatment

  • law regarding children’s records-records to be kept until the child is 25 or if 17 when treated, then 26

 

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in relation to:

  • appointment times

  • reflexology/Reiki information or information related to your health

  • special offers and promotions

 

Your Rights

GDPR gives you the following rights:

  • the right to be informed: to know how your information will be held and used

  • the right of access: to see your therapist’s records of your personal information, so you know what is held about you and can verify it

  • the right to rectification: to tell your therapist to make changes to your personal information if it is incorrect or incomplete

  • the right to erasure: for you to request your therapist to erase any information they hold about you

  • the right to restrict processing of personal data: you have the right to request limits on how your therapist uses your personal information

  • the right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems

  • the right to object: to be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes

  • rights in relation to automated decision-making and profiling

  • the right to lodge a complaint with the information commissioner’s office: if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

 

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at www.ico.org.uk

 

Therapist’s Rights

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you 

  • Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.